Learn what Granite City collects through this website, how service requests reach the team, and how to contact us with a privacy question.
Details you provide
The callback form asks for a phone number and lets you add your name, email address, service type and equipment message. These details are used to respond to your inquiry and discuss service. Please do not include payment card numbers, passwords or sensitive personal records in the form or chat.
How a callback request reaches the team
Requests are stored in the website inquiry system and forwarded to Granite City’s customer-management system. Request details are sent to Matt through Telegram notifications using Walter, Granite City’s AI business assistant. Granite City and AiSync Services, which operates the website and supporting systems, use these records to manage and follow up on inquiries. A confirmation means the website received the request; it does not confirm an appointment, a response deadline or an arrival time.
Website chat
If you use the chat, your messages are processed by automated assistant services to answer your questions. The browser stores a visitor identifier and recent chat messages to maintain the conversation. Automated replies do not confirm a service appointment. Call Granite City to discuss urgent equipment problems or confirm service arrangements.
Traffic, advertising and referral information
The website uses Google Analytics, Google Ads measurement and Umami to understand visits, call-link clicks and request submissions. These services can receive page, device, browser and interaction information. Google tools may use cookies and identifiers. The website also uses local and session storage for visitor and referral identifiers, landing pages, referring websites and campaign or ad-click information. Referral information can be attached to a callback request to understand how the visitor found Granite City.
Technical information and service providers
The inquiry system records the request time and IP address alongside submitted details and referral information. Hosting, delivery and security providers process technical request information to operate the site and help prevent abuse. Website records, customer-management records and notification copies are stored in the systems used to handle requests. AiSync Services, Telegram, Google and the website’s hosting, security and automated-assistant providers process information as part of these services.
Your choices and questions
You can call instead of completing the online form. Browser settings let you control cookies and clear local or session storage; doing so may reset chat history and referral information. To ask about information you submitted, request a correction or removal, or ask how a record is handled, contact Granite City at [email protected] or (857) 754-6617. Include enough context to identify the inquiry, but do not send sensitive identity documents with an initial question.
More about Google’s data use
Google explains how information is processed through sites and apps that use its services.
Read Google’s data-use information